Refund policy

At Gear House Hydraulics, customer satisfaction is our priority. We take great care to ensure that all products meet the highest quality standards. If, however, you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

  • Refunds are applicable only for products that are damaged, defective, or incorrectly supplied.

  • Any refund request must be raised within 14 days of receiving the product.

  • The product must be unused, in its original condition, and with original packaging.

Non-Refundable Items

  • Customized or special-order products

  • Items damaged due to improper use, installation, or handling

  • Products returned without prior approval

Refund Process

  1. To initiate a refund, please contact our support team with your order details and images of the product.

  2. Once the issue is verified, our team will approve the refund or replacement.

  3. Approved refunds will be processed within 14 business days through the original payment method.

Shipping Costs

  • Shipping charges are non-refundable.

  • Return shipping costs will be borne by the customer unless the issue is due to our error.

Replacement Policy

  • In case of manufacturing defects or wrong items supplied, we may offer a replacement instead of a refund, subject to product availability.

    Disclaimer

    All information provided on Gear House Hydraulics website is for general informational purposes only. While we strive to keep product details, specifications, pricing, and availability accurate and up to date, we do not guarantee that all information is complete, error-free, or current at all times.

    Gear House Hydraulics shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use, misuse, or inability to use our products. Proper installation, handling, and application of hydraulic fittings and components are the sole responsibility of the customer.

    Product images shown on the website are for reference purposes only. Actual products may vary slightly in appearance, finish, or specifications.

    Refunds, returns, and replacements are subject to our Refund Policy terms and conditions, and final approval rests with Gear House Hydraulics after inspection and verification of the returned product.

    By using our website and purchasing our products, you agree to this disclaimer and all related policies.

Contact Us

For any questions regarding refunds or returns, please contact us through our official communication channels available on our website.